Passengers with reduced mobility

The concept of service for immobile passengers is fully consistent with the requirements set out in EU Regulation 1107/2006 of 5 July 2006 on the rights of disabled passengers and passengers with reduced mobility.

Making a request inform about your personal needs

When purchasing a ticket, please, specify the nature of services you need in the airport and during the flight. If you did not make a request at the time of booking, please, contact the airline and the airport medical station at least 72 hours before departure.

You will have to specify:

  • the date and the number of the flight;
  • the name of the airline company;
  • the nature of your limitations (disability);
  • whether you take your individual wheelchair with you, its dimensions, ability to fold and if it has a battery;
  • availability of crutches or a guide dog;
  • services you need (please, check the list of available services with your airline).

Groups of Passengers

In accordance with Article 25 of the Federal Aviation Regulations carriage of the following groups of passengers shall be agreed with the airline*:

  • a seriously ill passenger;
  • a patient on a stretcher;
  • a passenger with a complete loss of vision, with a guide dog;
  • an unaccompanied passenger with a complete loss of hearing;
  • a passenger in a wheelchair

* A carrier has the right to refuse to transport a passenger, if the physical condition of the passenger threatens the safety of the flight or creates discomfort for other passengers. Please, apply to your airline company for more information.

Services at the Airport

Dear passengers, if you belong to the category of immobile passengers, you can contact the airport medical station located on the first floor of the domestic lounge. The medical station staff shall provide you with personal assistance:

  • going through check-in out of turn;
  • a wheelchair to get around the terminal building and for boarding;
  • escorting to the Comfort Lounge when departing on international flights and to the Business Lounge when departing on domestic flights;
  • delivery in a dedicated transport to the aircraft;
  • accompanying to boarding;
  • necessary medical assistance during your stay in the terminal building;
  • dedicated transport on arrival for delivery to the terminal.

Also for your convenience the airport offers:

  • specially equipped lavatories;
  • ramps;
  • designated parking spaces on the forecourt;
  • special elevator in the international sector of the terminal.

Accompanying Person

The presence of an accompanying person is required if:

  • a passenger is unable to follow the instructions of the cabin attendants himself;
  • a passenger needs help in evacuation;
  • a passenger needs help in taking food or using the toilet;
  • a passenger with a complete loss of hearing and vision.

Hand Baggage

We recommend you to take with you on board the lightest possible hand baggage, so that you are comfortable to carry it yourself.

If you need to take medication during the flight, make sure it is in your hand baggage.

Travelling with an Individual wheelchair

If you are traveling with your own wheelchair, please notify the carrier about its size, weight and any special features.

For safety reasons, electric wheelchairs on batteries require special conditions of carriage, which shall be clarified with your airline carrier.

Their transportation should be agreed upon in advance with the medical station staff, passenger service department and aviation security service.

Guide Dogs

  • the conditions of guide dog carriage in the cabin shall be checked with the carrier;
  • at the time of check-in the documents confirming the official status of the dog shall be checked;
  • the transported animals are subject to restrictions on size and weight, according to the rules of the airline

Important Phone Numbers

  • Phone for talking with the parking operator (around the clock): +7 (863) 333-47-69.
  • Phone for information on the provision of services at the airport for passengers with reduced mobility and other persons with disabilities, accepting applications for service (around the clock): +7 (863) 333-48-65.
  • Phone for information on medical support and registration of the relevant documents (around the clock)+7 (863) 333-46-17.

Passengers with Reduced Vision (Hearing)

If you need assistance at the airport, please contact the medical station staff.

All passengers with a complete loss of hearing and vision shall travel together with an accompanying person.

Check-in and Security Check

  • we will assist you through check-in and security check;
  • when departing on international flights, we can offer you accommodation in the Comfort Lounge of the international sector;
  • we will take you in a dedicated transport aboard the plane before the arrival of all passengers;
  • inform the medical officer about the degree of your immobility for us to take a decision on the most comfortable way of transporting you to the aircraft;
  • for your convenience we will provide you with a wheelchair to use in the terminal.
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